Refund policy

Our Commitment to Quality

At Smiling Oranges, every bottle of juice begins in our Valencia orange orchard in Exeter, California. We take great pride in growing, pressing, and packaging every order with care.

If something isn't right with your order, we want to hear from you. Our goal is always to provide the quality and service we'd expect ourselves.

Perishable Products

Because our fresh-squeezed Valencia orange juice is a perishable food product, we are unable to accept returns once an order has been shipped or delivered.

This policy helps us maintain the highest standards of food safety and product quality.

If There's a Problem With Your Order

If your order arrives:

  • damaged

  • leaking

  • incorrect

  • missing items

  • or there is another issue with your shipment

please contact us within 48 hours of delivery.

To help us resolve the issue quickly, please include:

  • your order number

  • a brief description of the problem

  • photographs of the package and product (if applicable)

We'll review each situation individually and work with you to make it right.

Refunds & Replacements

If we determine that your order arrived damaged, was incorrect, or there was an error on our part, we may offer one of the following:

  • a replacement product

  • a partial refund

  • a full refund

The resolution will depend on the specific circumstances of your order.

Orders Delayed by the Shipping Carrier

While we carefully prepare every shipment, we cannot guarantee delivery times once a package is in the hands of the shipping carrier.

Weather, transportation delays, and other circumstances outside our control may occasionally affect delivery schedules.

If you experience a significant shipping issue, please reach out. We'll gladly help investigate with the carrier.

Order Changes & Cancellations

If you need to change or cancel an order, please contact us as soon as possible.

Because we prepare products in small batches and ship fresh each week, we may not be able to modify or cancel orders once they have entered processing or shipment.

Incorrect Shipping Addresses

Customers are responsible for providing an accurate shipping address at checkout.

Unfortunately, we cannot issue refunds for orders that are delayed, lost, or returned due to an incorrect or incomplete address provided by the customer.

Non-Returnable Items

For food safety reasons, the following items cannot be returned:

  • Fresh-squeezed juice

  • Perishable food products

  • Gift cards (if offered)

  • Any product marked as final sale

Questions?

We're a small family orchard, and we genuinely care about every order.

If you have questions before placing an order—or if something doesn't seem right after your delivery—please don't hesitate to reach out through our contact form. We'll do our best to help.