Shipping policy

Fresh From Our Orchard

Thank you for supporting Smiling Oranges.

Every bottle of juice begins in our Valencia orange orchard in Exeter, California. Because we produce and ship in small batches, we take a little extra time to prepare each order with care. Our goal is simple: to deliver the freshest juice possible while preserving the quality of every bottle from our orchard to your doorstep.

Our Freshness Promise

Every bottle is:

  • Pressed from Valencia oranges grown in our Exeter orchard.

  • Made in small batches during the harvest season.

  • Frozen shortly after bottling to help preserve freshness and flavor.

  • Carefully packed in insulated packaging with cold packs before shipping.

We never ship juice that we wouldn't proudly serve our own family and friends.

Shipping Schedule

To ensure the highest quality, fresh juice ships every Monday.

Orders placed after our weekly shipping cutoff will be included in the following Monday's shipment.

Shipping once each week allows us to:

  • Press fresh batches

  • Freeze the juice at peak freshness

  • Package each order with care

  • Reduce the chance of packages sitting in shipping facilities over the weekend

Processing Time

Orders are typically prepared within 1–3 business days before their scheduled shipping date.

During peak harvest season or holidays, processing times may occasionally be longer. If a significant delay occurs, we'll notify you as soon as possible.

Where We Ship

Smiling Oranges ships throughout the continental United States.

Alaska and Hawaii are currently excluded.

If you're unsure whether we can ship to your location, please contact us before placing your order.

Shipping Methods

Orders are shipped using trusted carriers such as USPS or UPS, depending on your destination and the best available shipping service.

Standard shipping is included for eligible continental U.S. orders. Expedited shipping, when available, carries the rate shown at checkout.

Once your order ships, you'll receive an email with tracking information.

Frozen Fresh

Our juice is shipped frozen in insulated packaging with cold packs.

Depending on travel time, weather conditions, and your location, your juice may arrive:

  • Completely frozen

  • Partially thawed

  • Cold but no longer frozen

This is completely normal and does not affect the quality or safety of your juice.

We freeze each batch shortly after pressing to help preserve its fresh flavor throughout shipping.

Receiving Your Order

Because our products are perishable, we recommend bringing your package indoors as soon as possible after delivery.

If you're not ready to enjoy your juice immediately, place it in the freezer.

Once thawed, keep refrigerated and enjoy within the recommended timeframe listed on the bottle.

Incorrect Shipping Addresses

Please double-check your shipping address before completing your purchase.

Smiling Oranges is not responsible for delays, additional shipping charges, or lost packages resulting from incorrect or incomplete shipping information provided at checkout.

Shipping Delays

While we carefully prepare every shipment, delivery times may occasionally be affected by:

  • Weather

  • Carrier delays

  • Natural disasters

  • High shipping volume

  • Other circumstances beyond our control

We appreciate your patience and will always do our best to assist if an issue arises.

Lost or Damaged Orders

If your order arrives damaged or appears to have been lost during transit, please contact us within 48 hours of delivery.

If possible, include photographs of:

  • the shipping box

  • the insulated packaging

  • the bottles

  • any visible damage

This allows us to work quickly with the shipping carrier to resolve the issue.

Frequently Asked Questions

Why do you only ship on Mondays?

Shipping once each week helps us press, freeze, and package every batch as fresh as possible while reducing the chance of your order sitting in a shipping warehouse over the weekend.

Will my juice arrive frozen?

Yes. Every bottle is frozen before shipment.

Depending on travel time and outdoor temperatures, your juice may arrive fully frozen, partially thawed, or simply very cold. All of these are normal and safe to enjoy.

How should I store my juice?

Keep your juice frozen until you're ready to enjoy it.

After thawing, refrigerate promptly and consume within the recommended timeframe listed on the bottle.

Can I track my shipment?

Absolutely.

Once your order ships, you'll receive an email containing your tracking number and shipping updates.

Questions?

If you have any questions about shipping, we'd be happy to help.

Please visit our Contact page or send us a message through the contact form on our website.